Frequently Asked Questions

Q. I can’t find the ring I want.

A. If you didn’t find the perfect ring in our inventory, we also offer custom ring design, so you can create the ring of your dreams. Our customers are often sending us pictures, sketches, and descriptions of their perfect ring. We then work with our jewelry specialists to create the perfect setting for you. Satisfaction guaranteed on all custom ring designs. Please contact us if you’re ready to create the perfect ring for your special occasion at sales@captivatediamonds.com

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Q. Do you offer alternative metal options, such as platinum?

A. Yes. We offer silver, platinum, and several different carats of gold. Please inquire for pricing.

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Q. Can I purchase a diamond without a setting?

A. Yes. By selecting a diamond from the diamond page, you are able to purchase a diamond without a setting to accompany it

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Q. What if my ring doesn’t fit?

A. We offer one complimentary resizing within 30 days of purchase. Our customers can choose to return their ring to us (in person or by mail) and we will have one of our expert jewelers perform the modifications, or we will reimburse via check the price of resizing at a local Jeweler with receipt. For reimbursement purposes, preapproval of the resizing price is required.

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Q. Is there a storefront I can visit?

A. No. In order to keep our prices as low as possible our business is entirely online. We do have representatives in the Salt Lake area who would be happy to meet in person and discuss options and show samples. Additionally, we are happy to answer any questions, via email, phone, or Skype.

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Q. What do I receive with my purchase?

A. Your ring will come in a beautifully hand-crafted, velvet box. Additionally, all diamonds come with a certificate from the International Gemological Institute (IGI) verifying it origin and specifications. The IGI is the largest independent gemological laboratory in the world and ensures authentication.

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Q. How long will it take to get my ring?

A. We guarantee that every purchase will arrive via mail within 2 weeks. However, customers in the Salt Lake area have the option to have their ring hand delivered. If you would like your ring delivered in person, contact us before you place your order. Hand delivered rings can be delivered within 7 business days.

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Q. What makes Captivate different from others that claim to offer conflict free diamonds?

A. To qualify as conflict free, a diamond must be certified through the Kimberly Process. The process was created “to ensure that diamond purchases were not financing violence by rebel movements and their allies seeking to undermine legitimate governments.” While we believe this to be a noble goal, we also understand that there is much more human exploitation involved in the mining of diamond. Our diamonds are ethically created in the U.S.A and avoid any potential human rights violations.

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