Captivate Personalized Diamonds Policies:

Lifetime Full Value Guarantee:

At Captivate Diamonds we believe that a diamond is forever. We also understand that circumstances change as time passes. We are proud to offer a lifetime full value guarantee. If at any time you decide that you would like to upgrade your diamond you can exchange it for 100% of its value. That value can then be applied towards the purchase of another diamond that better suits your needs.

Return Policy:

At Captivate Diamonds we stand behind the quality and beauty of our diamond jewelry 100%. If you are not completely satisfied with your purchase, we offer a complete refund within 30 days of delivery. All returns must be in their original, unworn condition and must be accompanied by the original documents. In order to initiate your return, please contact us with your purchase number and date at sales@captivatediamonds.com to initiate the return process.

Ring Sizing:

We want to ensure that your diamond jewelry is both stunning and comfortable to wear. Thus, we offer one free sizing of all our standard engagement rings within 30 days of purchase. Our customers can choose to return their ring to us and we will have one of our expert jewelers perform the modifications, or we will reimburse via check the price of resizing at a local Jeweler. For reimbursement purposes, preapproval of the resizing price is required. Special conditions may apply to custom designed rings, engraved rings, and certain vintage rings. For more information, email us at sales@captivatediamonds.com

Insurance:

Captivate Personalized diamonds does not offer insurance for loss or damage after the initial purchase of a ring or other jewelry. We highly recommend that our customers purchase independent jewelry insurance, which can be purchased through an independent broker.

Special Requests and Custom Orders:

Our master jewelers can generally make custom modifications to the settings shown on our website. These modifications can include changing the metal to other options including platinum, palladium, or rose gold; varying the shape of the center stone and halo stones from round to emerald, cushion, pear, or oval; adding additional accent stones or changing the size of accent stones; custom ordering the size, shape, and color of a diamond not shown in our current inventory. As our inventory of ethically grown genuine diamonds changes on a daily basis, we can often reserve a custom stone for our customers that fits both their desires and budget. Please don’t hesitate to contact us at sales@captivatediamonds.com with a custom request and for pricing on the perfect stone to meet your needs.

If you didn’t find the perfect ring in our inventory, we also offer custom ring design so you can create the ring of your dreams. Our customers are often sending us pictures, sketches, and descriptions of their perfect ring. Then, we work with our jewelry specialists to create the perfect setting for you. Satisfaction guaranteed on all custom ring designs. Please contact us if you’re ready to create the perfect ring for your special occasion at sales@captivatediamonds.com

Diamond Availability:

Our inventory is constantly changing. We can not guarantee that you will receive the exact diamond you order; however, we do guarantee that you will get at least that quality of diamond or better. Additionally, while our core belief is that ethically grown diamonds are the ethical and responsible choice, not all accent stones are lab grown. This is due to the fact that our setting suppliers do not offer all engagement bands with exclusively ethically grown diamond. We do guarantee that every stone we sell in our diamond inventory is a genuine ethically grown diamond.